Refund policy

Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. This includes sale items. Just email us at ledgerlane+revael@mail.grokbot.com with your order number. You then have a further 14 days to send the item back to us.

How to return an item
Please email us first and we'll send you the return address and instructions. For change-of-mind returns, return postage is paid by you. We recommend a tracked service, and please keep your proof of postage.

Condition
You're welcome to try a piece on as you would in a shop. If an item comes back damaged or handled more than is needed to check it, we may reduce your refund to reflect that.

Your refund
We'll refund you within 14 days of receiving the item back (or of you showing us proof that you've sent it, if that's sooner), to your original payment method. The refund includes the standard delivery charge you paid for your order.

Personalised items
Personalised or made-to-order pieces (such as name necklaces) can't be returned for a change of mind, unless they are faulty or not as described.

Faulty, damaged or not as described?
Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of receiving it. After that, and within 6 months, we'll repair or replace it, or refund you if a repair or replacement isn't possible. Please email us a photo and your order number, and we'll cover the cost of returning a faulty item. None of this affects your statutory rights.

Exchanges
The quickest way to exchange is to return the item for a refund and place a new order.

Contact
Revael, 132 Dunlin Drive, Kidderminster, DY10 4TA, United Kingdom (correspondence only, not a returns address). Email: ledgerlane+revael@mail.grokbot.com