FAQs
How can I contact Revael?
Email us at ledgerlane+revael@mail.grokbot.com and we'll reply within 1 working day, Monday to Friday. Our full contact details are on our Contact page.
Where do you ship to?
We deliver to the United Kingdom, Ireland, the United States, Canada and Australia. See our Shipping policy.
Where do you ship from?
Orders are dispatched from our partner warehouse in Hong Kong.
How much is UK delivery?
UK delivery is £3.95 on orders under £36, and free on orders of £36 and over. Delivery costs for other countries are shown at checkout.
When will my order be processed?
We process orders Monday to Friday within 1–3 working days, and they're dispatched the next working day. We don't dispatch at weekends. Please allow a little extra time during holidays and sales.
How long will it take to receive my order?
Orders usually take 2–4 weeks to arrive. You'll receive tracking details by email once your order ships.
When should I order for Christmas?
For UK delivery before Christmas, please order by Friday 20 November 2026. Orders placed after that date may not arrive before 25 December.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn't been dispatched yet, we can usually change or cancel it. You can also cancel for any reason within 14 days of receiving your order; see our Returns & refunds policy.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal, plus the other payment options shown at checkout.
What if I don't receive my order?
If your order hasn't arrived within 30 days of dispatch, email us and we'll resend it or give you a full refund.
Will I have to pay any taxes or duties?
Prices are shown at checkout in your local currency. Orders delivered outside the UK may be subject to import taxes or duties set by your country's customs authority. If you have a question about taxes on your order, please email us at ledgerlane+revael@mail.grokbot.com before you order.
How do I return an item?
You can cancel within 14 days of receiving your order, then you have a further 14 days to send it back. For change-of-mind returns, return postage is paid by you. Email us first and we'll send you the return address. Full details are in our Returns & refunds policy.
What if my item is faulty, damaged or incorrect?
Please email us within 30 days of delivery with your order number and a photo. You can get a full refund, or a repair or replacement, and we'll cover the cost of returning a faulty item. This doesn't affect your statutory rights.
When will I receive my refund?
We refund within 14 days of receiving your return (or proof that you've sent it), to your original payment method. Your bank may take a few extra days to show it.
Is your jewellery waterproof?
Pieces described as 18K gold PVD-coated are waterproof and tarnish-free. Gold-plated pieces are water- and tarnish-resistant, so we recommend taking them off for swimming and showering. Each product page says which one a piece is.